Deskside Technician
Position - Deskside Technician Location:
Groton CT 06340 Duration:
long term
Job Description:
you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locationsThis is a journeyman position for the typical desk side support technicianYou will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and toolsYou will also apply personal knowledge to resolve product support issues that could not be addressed by service deskYour assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products
Responsibilities:
Provides support for software, hardware and networking support for desktops, laptops and servers Provides maintenance and support on legacy products Supports Core, server products Performs disk replacement on enterprise storage products Installs and maintains PCs and associated software, networks, servers and peripherals Supports network products from operational and maintenance perspectives Performs installs, moves, adds and changes as required Tests and certifies PCs, networks, servers and client approved applications Provides follow-up on problems or escalation Maintains a high degree of professionalism in actions, demeanor and dress Insures customer satisfaction throughout the service delivery transaction Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Indotronix is an Equal Opportunity Employer Recommended Skills Customer Satisfaction Help Desk Maintenance Networking Problem Solving Professional Attitude Estimated Salary: $20 to $28 per hour based on qualifications.
Groton CT 06340 Duration:
long term
Job Description:
you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locationsThis is a journeyman position for the typical desk side support technicianYou will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and toolsYou will also apply personal knowledge to resolve product support issues that could not be addressed by service deskYour assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products
Responsibilities:
Provides support for software, hardware and networking support for desktops, laptops and servers Provides maintenance and support on legacy products Supports Core, server products Performs disk replacement on enterprise storage products Installs and maintains PCs and associated software, networks, servers and peripherals Supports network products from operational and maintenance perspectives Performs installs, moves, adds and changes as required Tests and certifies PCs, networks, servers and client approved applications Provides follow-up on problems or escalation Maintains a high degree of professionalism in actions, demeanor and dress Insures customer satisfaction throughout the service delivery transaction Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Indotronix is an Equal Opportunity Employer Recommended Skills Customer Satisfaction Help Desk Maintenance Networking Problem Solving Professional Attitude Estimated Salary: $20 to $28 per hour based on qualifications.
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