Customer Support Analyst
3.
5 New London, CT New London, CT Full-time Full-time Estimated:
$54.
7K - $69.
2K a year Estimated:
$54.
7K - $69.
2K a year Position Description:
At a Glance Legrand has an exciting opportunity for a Customer Support Analyst to join the Data, Power and Control Division in New London, CT.
Responsible for validating and completing incoming customer orders to ensure effective execution of orders from placement to delivery.
Works closely with the Planning and Warehouse teams in optimizing order fill and line fill for customer orders.
Manages customer orders and proactively communicates to prevent issues that could impact delivery on time in full.
Manages all inbound calls from internal and external customers as they relate to order management, inquiries, and non-conformances.
Maintains an effective relationship and coordinates communications between customers, field sales, distribution, purchasing, planning, manufacturing, and marketing.
What Will You Do? Validates and executes orders for quality data including product files, customer data, pricing discrepancies, order date alignment, and shipment method based on the customer's direction.
Provides a direct interface between customers and internal team members.
Establishes and maintains a positive relationship in problem resolution.
Empowered to work independently with the Regional Sales Manager, sales representatives, and customers to identify possible improvements to help leverage Company capabilities.
Interacts with customers to make recommendations to ensure completeness and accuracy of orders in order to meet the customers' needs.
Conducts ongoing reviews with sales and rep agency groups on upcoming projects, critical stock issues, and partial shipment information on sales orders.
Collaborates with the quotation team to ensure customer expectations are met.
Manages SAP reports to identify incomplete sales orders, required data maintenance, on-time delivery, manage EDI errors, etc.
Assists with managing customer order/line fill and on-time with the goal to maximize order fill while ensuring on-time delivery to the customer.
Leads or participates in identifying key drivers that hinder the Company from achieving order and line fill goal of 90%.
Communicates and coordinates with warehouses and OEM suppliers on orders outside the normal policy or normal production, capability, etc.
, to enable the Company a better opportunity to service the customer.
Evaluates trade-off of time, cost, and service to satisfy both the Company and its customers.
Manages the order-to-delivery flow for key customers/project orders.
Resolves conflicts/issues in shipping and delivering orders and on time as requested by the customer.
Performs other similar and related duties as required.
Qualifications:
Required Skills B.
S.
degree in Logistics or Business 3
years of relevant Customer Service or Sales experience Skills/Knowledge/Abilities Excellent skills in project management with the demonstrated ability to make timely and effective decisions, handle multiple priorities, and effectively delegate responsibilities to ensure high-quality service is delivered on time and within budget.
Independent judgment is required to plan, prioritize, organize, and accomplish a diversified workload and effectively manage the requirements of multiple customers concurrently.
Must have demonstrated exceptional customer service skills and a strong customer orientation.
Strong computer skills, proficient with word processing, spreadsheet, and presentation software, e-mail and meeting management software as well as business-specific software supporting business applications.
Ability to use the internet and web-based resources efficiently and effectively.
Experience with SAP desired.
Must be highly collaborative and able to work in a team-based environment.
Fosters open communication and support an environment of innovation and creative change.
Demonstrated problem analysis and problem resolution at both a strategic and functional level.
Must have excellent verbal and written communication skills and be able to communicate effectively across all levels of the organization.
Must be an effective listener, able to maintain focus extract the necessary information, and validate understanding of the information.
Able to create effective reports, presentations, and business correspondence.
Company Info:
About Legrand Representing more than 150 years of innovation, Legrand is the global specialist in electrical and digital building infrastructures.
Our purpose is improving lives by transforming the spaces where people live, work and meet with electrical and digital infrastructures and connected solutions that are simple, innovative and sustainable.
Every day, over 39,000 Legrand employees work hard to enhance the buildings of tomorrow.
Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA:
LR) with revenue of EUR7 billion, and products sold in 180 countries.
For more information, visit www.
legrandgroup.
com/en About Legrand North and Central America Legrand North and Central America (LNCA) employs over 6,500 associates in 50 locations, working across six divisions/sector:
Audio Visual, Building Controls Systems, Data Power and Controls, Electrical Wiring Systems, and Lighting.
We hold a leading position in every North American market we serve and focus on exceeding our customers' needs within the commercial, residential, and industrial industries.
LNCA offers comprehensive medical, dental and vision coverage, as well as distinctive benefits like a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network.
LNCA is an employee-centered, growing company with tremendous opportunity.
For more information, visit legrand.
us About Legrand's Data Center Power and Control Division The industry-leading brands of Approved Networks, Ortronics, Raritan, Server Technology, and Starline empower Legrand's Data, Power & Control to produce innovative solutions for data centers, building networks, and facility infrastructures.
Our division designs, manufactures, and markets world-class products for a more productive and sustainable future.
The exceptional reliability of our technologies results from decades of proven performance and a dedication to research and development.
http:
//www.
legrand.
us http:
//www.
youtube.
com/legrandna http:
//www.
linkedin.
com/company/44580 http:
//twitter.
com/legrandNA Equal Opportunity Employer #LI-QH1.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 New London, CT New London, CT Full-time Full-time Estimated:
$54.
7K - $69.
2K a year Estimated:
$54.
7K - $69.
2K a year Position Description:
At a Glance Legrand has an exciting opportunity for a Customer Support Analyst to join the Data, Power and Control Division in New London, CT.
Responsible for validating and completing incoming customer orders to ensure effective execution of orders from placement to delivery.
Works closely with the Planning and Warehouse teams in optimizing order fill and line fill for customer orders.
Manages customer orders and proactively communicates to prevent issues that could impact delivery on time in full.
Manages all inbound calls from internal and external customers as they relate to order management, inquiries, and non-conformances.
Maintains an effective relationship and coordinates communications between customers, field sales, distribution, purchasing, planning, manufacturing, and marketing.
What Will You Do? Validates and executes orders for quality data including product files, customer data, pricing discrepancies, order date alignment, and shipment method based on the customer's direction.
Provides a direct interface between customers and internal team members.
Establishes and maintains a positive relationship in problem resolution.
Empowered to work independently with the Regional Sales Manager, sales representatives, and customers to identify possible improvements to help leverage Company capabilities.
Interacts with customers to make recommendations to ensure completeness and accuracy of orders in order to meet the customers' needs.
Conducts ongoing reviews with sales and rep agency groups on upcoming projects, critical stock issues, and partial shipment information on sales orders.
Collaborates with the quotation team to ensure customer expectations are met.
Manages SAP reports to identify incomplete sales orders, required data maintenance, on-time delivery, manage EDI errors, etc.
Assists with managing customer order/line fill and on-time with the goal to maximize order fill while ensuring on-time delivery to the customer.
Leads or participates in identifying key drivers that hinder the Company from achieving order and line fill goal of 90%.
Communicates and coordinates with warehouses and OEM suppliers on orders outside the normal policy or normal production, capability, etc.
, to enable the Company a better opportunity to service the customer.
Evaluates trade-off of time, cost, and service to satisfy both the Company and its customers.
Manages the order-to-delivery flow for key customers/project orders.
Resolves conflicts/issues in shipping and delivering orders and on time as requested by the customer.
Performs other similar and related duties as required.
Qualifications:
Required Skills B.
S.
degree in Logistics or Business 3
years of relevant Customer Service or Sales experience Skills/Knowledge/Abilities Excellent skills in project management with the demonstrated ability to make timely and effective decisions, handle multiple priorities, and effectively delegate responsibilities to ensure high-quality service is delivered on time and within budget.
Independent judgment is required to plan, prioritize, organize, and accomplish a diversified workload and effectively manage the requirements of multiple customers concurrently.
Must have demonstrated exceptional customer service skills and a strong customer orientation.
Strong computer skills, proficient with word processing, spreadsheet, and presentation software, e-mail and meeting management software as well as business-specific software supporting business applications.
Ability to use the internet and web-based resources efficiently and effectively.
Experience with SAP desired.
Must be highly collaborative and able to work in a team-based environment.
Fosters open communication and support an environment of innovation and creative change.
Demonstrated problem analysis and problem resolution at both a strategic and functional level.
Must have excellent verbal and written communication skills and be able to communicate effectively across all levels of the organization.
Must be an effective listener, able to maintain focus extract the necessary information, and validate understanding of the information.
Able to create effective reports, presentations, and business correspondence.
Company Info:
About Legrand Representing more than 150 years of innovation, Legrand is the global specialist in electrical and digital building infrastructures.
Our purpose is improving lives by transforming the spaces where people live, work and meet with electrical and digital infrastructures and connected solutions that are simple, innovative and sustainable.
Every day, over 39,000 Legrand employees work hard to enhance the buildings of tomorrow.
Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA:
LR) with revenue of EUR7 billion, and products sold in 180 countries.
For more information, visit www.
legrandgroup.
com/en About Legrand North and Central America Legrand North and Central America (LNCA) employs over 6,500 associates in 50 locations, working across six divisions/sector:
Audio Visual, Building Controls Systems, Data Power and Controls, Electrical Wiring Systems, and Lighting.
We hold a leading position in every North American market we serve and focus on exceeding our customers' needs within the commercial, residential, and industrial industries.
LNCA offers comprehensive medical, dental and vision coverage, as well as distinctive benefits like a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network.
LNCA is an employee-centered, growing company with tremendous opportunity.
For more information, visit legrand.
us About Legrand's Data Center Power and Control Division The industry-leading brands of Approved Networks, Ortronics, Raritan, Server Technology, and Starline empower Legrand's Data, Power & Control to produce innovative solutions for data centers, building networks, and facility infrastructures.
Our division designs, manufactures, and markets world-class products for a more productive and sustainable future.
The exceptional reliability of our technologies results from decades of proven performance and a dedication to research and development.
http:
//www.
legrand.
us http:
//www.
youtube.
com/legrandna http:
//www.
linkedin.
com/company/44580 http:
//twitter.
com/legrandNA Equal Opportunity Employer #LI-QH1.
Estimated Salary: $20 to $28 per hour based on qualifications.
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